REGISTERING	VERIFICATION	SELLER/MERCHANT RATING
MERCHANT/SELLER ACCOUNT	FEEDBACK	FEEDBACK PROBLEMS
YOUR ACCOUNT	LOGIN PROBLEMS	CLOSING YOUR ACCOUNT
CHANGING YOUR PASSWORD	EMAILS NOT ARRIVING	CHANGING YOUR USERNAME
CREDIT CARD PAYMENT NOT CREDITED	BANNED ITEMS	RESTRICTED ITEMS
CHANGING YOUR EMAIL ADDRESS

Browsing on www.usave.co.nz is free.

REGISTERING

When you are ready to start saving money on almost everything you buy, help your favourite Charity and win prizes - it's time to join.
There is a short form to fill in. We will send an email to confirm your email address. When you receive it - just click the link to activate your membership and you will be directed to a secure payments page where you can make a $10.00 topup to open your USave account (The $10.00 is for when you start selling items in our Garage Sale section).
Once your account is verified you can start shopping or selling on USave.
Remember, USave will make a $5.00 donation to your charity of choice to kick off the fundraising! Register Now – click here

If you haven't received the email - then check that your junk mail settings aren't blocking it. Add our address (support@usave.co.nz) to your address book. After you do this - please re-send your confirmation email by logging in and clicking the 'Resend my confirmation email' button.

Please note: At this time USave is only open to Merchants and Shoppers located in New Zealand.

VERIFICATION

All merchants and individual sellers must be verified prior to listing products for sale.
Individual sellers- after USAVE receives your $10 joining fee ($5 of which is donated to charity) – USave will email and/or post and/or fax and/or phone your initial password to you. If you wish to engage in selling you must become address verified. You do this by completing the verify me form.
Merchants - will be asked to verify their authenticity with references, account numbers, incorporation information etc at time of sign up.
Shoppers who wish to bid over $1000 on an item must be address verified prior to being allowed to bid. You do this by completing the verify me form.

LOG IN PROBLEMS

Here are some reasons you may not be able to login to usave.co.nz;

If you used the wrong email or password.
You will see a message telling you that your entry was incorrect. You can request that a password reminder be sent to the email you registered with.

Your membership may not be enabled or the confirmation email not received.
You need to click the link in the confirmation email we send to activate your membership. Our emails could be blocked by junk mail settings on your email account. Please ensure your junk mail settings will allow our emails to get through to you. If you add our address to your address book – then our e-mails will come thru. Our address is (admin@usave.co.nz).

Your cookies may not be enabled.
A cookie is a small file on your computer and lets you log in.
Cookies are controlled in your browser preferences. That varies depending on which browser you use. Below is how to go to turn cookies on in the most browsers.

Browser Where to find menu options:
Internet Explorer 6 and above Tools / Internet Options / Security > Click "Default Level"
Firefox Tools / Options / Privacy > Tick "Accept cookies from sites"
Safari Edit / Preferences / Security > Under "Accept cookies", choose "Only from sites I visit"

Cookies can also be affected if you are using a firewall that stops cookie information being sent , or you are using browsing acceleration software, as these frequently remove the cookie data.

SELLER/MERCHANT RATING

Every Item for sale has a Seller/Merchant rating at the bottom. It will look like this; 82/99% - this means that the Seller/Merchant has made 82 sales and 99% of them were satisfactory to the shopper.

If the feedback symbol appears next to the rating – click on it to see additional written comments.

MERCHANT/SELLER ACCOUNT

The money account is used to pay the commission when you sell an item, or for premium advertising when you place a listing. If you don't sell anything this money remains in the account until you use it or close your account.

Accounts inactive for 12 months are closed automatically and any remaining balance may be forfeited and/or donated. We'll send an email before this to give you the chance to keep your account open.

FEEDBACK

Shoppers are encouraged to provide feedback on the Merchants/Sellers that they have traded with. Shoppers will receive an e-mail about a week after they receive their purchase. It will ask them to rate the Seller/Merchant and or make a complaint to the Seller/Merchant. Complaints will be forwarded to the Seller/Merchant for resolution/response. If a shoppers complaint is not resolved and is verified by USave– it will appear on the Seller/Merchants rating and feedback record. This gives the shopper more power than if they purchased their goods in a store. Wouldn’t it be great if at the entrance to every “walk in” shop you could see the Merchants rating and past customer comments?

You will be asked to rate the Seller/Merchant by using one of the following symbols:

Positive	Neutral	Negative

FEEDBACK PROBLEMS

If you are experiencing problems with a user giving you bad feedback that you believe to be false, please make contact with USave (support@usave.co.nz) and we will invesitgate the problem on a case by case basis.

YOUR ACCOUNT

USave.co.nz uses pre-paid accounts. Fees you incur on the site are deducted from your pre-paid account. After you pay your signup fee you will be a member.

Commissions are deducted from your pre-paid account when an item you are selling sells in the New Products section or the Garage Sale section. Items are considered sold when the shopper clicks “Buy Now” in the New Products section or when the bidder wins the auction in the Garage Sale section. It is free to list your items, however if you wish to promote your item as a featured product, then promotional fees are deducted from your pre-paid account when the listing is placed.

You need to keep a positive balance in your account. If your account has a negative balance you cannot place new listings or use other features that require money until you credit your account.

You cannot use the funds in your account to pay for goods you have purchased.

You can make payments to your account by Credit or Debit Card online. $10 is the minimum amount you can top up your account.

Click here to check balance
Click here to make a payment to your account

Was this what you needed? YES – click here to go back to the home page. NO – Contact our customer support team directly. Click here I HAVE OTHER QUESTIONS – click here to go back to the main help page. Want Personal help? For immediate assistance call 0900 USAVE (0900 87283) We are available 9am – 5pm Monday to Friday. Calls cost $1.19 + GST per minute.

CHANGING YOUR E-MAIL ADDRESS

If you wish to change your registered email address please go to the "My USave" panel and click on "My Profile". This will bring up the "Edit my profile" form where you can change your email. Simply click on the "Save changes" button to complete the update.

CHANGING YOUR PASSWORD

If you wish to change your password please go to the "My USave" panel and click on "My Profile". This will bring up the "Edit my profile" form where you can change your email. Simply click on the "Save changes" button to complete the update.

CHANGING YOUR USER NAME

You can only change your user name if you used your full name and your membership is less than 1 week old.
Please e-mail us a 1st, 2nd and 3rd choice for your new user name to admin@usave.co.nz

CARD PAYMENT NOT CREDITED TO MY ACCOUNT

If a payment has been charged to your credit card but has not been credited to your account, please give us the date and time you made the payment, and the amount you tried to credit. Email us at admin@usave.co.nz

If you receive an error (declined or invalid card etc.) please contact your bank. Errors incurred when processing a credit card payment online, are generated through the DPS Payment Express network.

Please note: Prepaid gift cards (Like NZ Post Prezzy Cards) can not be used.

CLOSING YOUR ACCOUNT

If you want to close your account we will refund the balance, less a $5 processing fee.

After your payment to USave Money Limited has cleared and cannot be withdrawn – we will send a closure confirmation notice to your registered e-mail address.

After you confirm - we will send a payment to the account of your choice.

Click here to close account

E-MAILS NOT ARRIVING

Please check your junk email folder in case email has arrived there instead of your inbox.

Here is a more detailed guide on how to solve email problems:

For Hotmail
To prevent USave emails being added to Hotmail's Junk folder, login to your Hotmail account and do this:
1. Click on the "Options" button (top-right)
2. Select "More Options" from the dropdown
3. Under the Junk e-mail heading, select "Safe and blocked senders"
4. Select "Safe senders"
5. Type "usave.co.nz" into the box and click "Add to list" You should see "usave.co.nz" in the "Safe senders and domains" list

If you use Gmail
To prevent USave emails being added to Gmail's Spam folder, login to your Gmail account and follow these steps:
1. Click "Settings" (top-right) and select "Filters"
2. Click "Create a new filter" (bottom of the page)
3. Enter "usavemoney" in the 'From' field
4. Select 'Next step'
5. Tick 'Never send it to Spam'
6. Click "Create Filter"

If you use Yahoo
To prevent your USave e-mails being added to Yahoo's Spam folder, login to your Yahoo! account and follow these steps:
1. Click "Options" (top-right)
2. Select "Mail Options"
3. Click "Filters", then "Create or edit filters"
4. Click "Add"
5. Enter " usavemoney " as a 'From header'
6. Select "Move the message to inbox"
7. Click "Add Filter"If you use other email providers

Most email providers have a junk mail or spam folder.
Check the folder regularly, and add (admin@usave.co.nz) to your contacts list or safe list to ensure that emails from usave.co.nz are not blocked.

BANNED ITEMS

It is our company policy that the following items cannot be sold on our site even if legal. In the event of matters of opinion – USave’s opinion shall be the deciding factor.

* Areosol paint cans
* CCTV footage – it is probably contrary to the privacy act.
* Dangerous dog breeds – for example but not limited to the following breeds:
– American Pit Bull Terrier
– Brazilian Fila
– Dogo Argentino
– Japanese Tosa
– Presa Canario
or a menacing dog or a dangerous animal.
* Electric devices that do not operate using standard NZ current and or signals. Devices must be properly fitted with NZ plugs – no adaptors or transformers.
* Fireworks
* Frequent flyer points if prohibited by airline
* Gang paraphernalia/memorabilia
* Human bodies or body parts ( including sperm, eggs, excrement, blood and bone).
* Lottery and raffle tickets
* Medicine/supplements/drugs (human or animal) unless they and the sale comply with applicable law
* Nazi memorabilia
* Offensive weapons
* “pirated”, backup or copied software or parts of software in any form
* “pirated” or copied music, games, tv programs, e-books, images, articles, documents or movies
* Spray paint cans may not be sold anywhere on our site.
* Uniforms for NZ emergency services
* Wholesale lists

RESTRICTED ITEMS

Below is a list of items that you can sell but are restricted to their designated area(s) on our site and must comply with the our rules :

* “Adult” items of any type – must be in “adult” area and cannot display images or descriptions that are arousing, explicit or offensive
* Agricultural chemicals – products must comply with the Agricultural Compounds and veterinary medicines (ACVM) Act. For further information visit the NZ Food Safety Authority or phone the ACVM Group on 04 463 2550.
* Airguns (BB, pellet and paintball guns) - sellers of these items must receive and save copies of the purchaser’s ID and contact details to prove that purchaser is 18 or over. If the purchaser is 16 or 17 – the purchaser must provide a firearms license. It is the sellers responsibility to comply with all applicable laws and regulations.
* Alcohol, tobacco, nicotine or drug, The Sale of Liquor Act 1989 states that the sale of liquor to the public or any member of the public requires a licence. Prior to listing any of these items – USave Money Ltd’s written hand signed approval must be obtained (automated listing responses do not constitute approval) and the sale must comply with all applicable laws.
* Animal products – no endangered or protected animals or animal products may be sold or traded on the site – unless permitted by law. Food products must comply with all applicable laws.
* Animal traps – must comply with applicable laws
* Antiquities - Under the Protected Objects Act 1975 it is an offence to sell taonga t_turu (Maori cultural objects) to people other than registered collectors, public museums and licensed dealers. The Act also controls the export of protected New Zealand objects. You must obtain permission from the Ministry for Culture and Heritage to export such objects.
* Bike helmets - must be approved by Land Transport New Zealand. The helmet must have a sticker inside stating which standard it complies -see the Land Transport site.
* Businesses for sale – must be placed in the correct business for sale category – #1. going concern (in operation) or #2. franchise or opportunity – the advertising must continue to make it clear that this is an opportunity to create a business – not an existing business.
* Carbon credits – you must use a New Zealand approved registry and provide all documentation.
* Children's toys – must be new or disenfected prior to shipping.
* Child restraints - must be less than 10 years old and certified for use in New Zealand showing an 'S' mark (New Zealand Standard NZS 1754), or showing a tick mark (Australian Standard AS 1754), or showing an 'E' mark (European Standard ECE 44).
* Cigarette lighter ( potential fire hazard during shipping )
* Custom made items- Made to order items or custom made items may be listed in the following circumstances: The listing must state the amount of time to complete the item and it must be shipped within that time period. The description must list the options – which are available at the price shown.
* Electrical items - All electrical items must be safely operable and appropriatly certified. Some items require a supplier declaration of compliance (SDOC) before they can be sold; other items considered higher risk also require safety approval or certification. You need to check the Energy Safety website.
* Firearms, gun parts and ammunitionCategory “A” firearms only, sport configuration, as pr the Arms Act 1983. You may not sell firearms that require additional licence endorsements to purchase. Large magazines (i.e. more than 15 cartridges for .22 rimfire, or more than 7 cartridges for others) may not be sold. Sellers must see and keep a copy of the firearms licence of the buyer, or for remote sales sellers must receive and keep written confirmation signed by Police confirming the buyer holds a valid firearm's licence. Forms are available at any police station. Firearms must already be in New Zealand. Overseas members may not buy or sell firearms on the site. No firearm “collections” may be sold – only individual items.
* Food – production and shipping must comply with all applicable laws. Food sold must be made, packaged and shipped under an approved food safety programme or registered risk management programme. It must also comply with food labelling and standards requirements.Visit the New Zealand Food Safety Authority website for further information or contact your local council.
* Hang gliders and paragliders - Gliders must have a new Warrant of Fitness before they are sold. WOF's are issued by the NZHGPA
* Medical devices"Consult a medical professional first and follow the instructions .Some examples of Medical devices would be:blood pressure cuffs, insulin pumps, infusion pumps, CPAP machines, ventilators and apnea alarms to list a few. Your ad must include the statement "Consult a medical professional first and follow the instructions. First aid kits and related items are not considered “medical devices”.
* Movies and games must carry the correct New Zealand classification sticker. You must include the New Zealand classification rating and all information on the classification label in the ad. The sale of these items is covered by the Films, Videos and Publications Classification Act 1993 (visit the Office of Film and literature Classification website).
* Offensive weapons – No weapons that are primarily for attack purposes may be listed – examples would be; flick knives, butterfly knives, ninja stars, knuckle duster.
* Original Equipment Manufacturer (OEM) software may only be sold with the computer it was originally installed on.
* Pedal bicycles – must comply with all applicable safety requirements
* Pets and animals – it is the sellers responsibility to confirm the suitability of the purchasers home.
* Plants- Protect New Zealand has a list of pest plants – these cannot be sold on our site.
* Promotions for other services that compete with USave Money Ltd cannot be placed on this site.
* Radio transmitters or transceivers listed for sale must comply with New Zealand licensing and compliance regulations.
* Underwear or undergarments – new items may be sold on the main site and thouroughly washed used items may be sold in the “Garage Sale” section Uniforms for NZ (police, fire and ambulance) cannot be sold in any section of the site.

Examples of items that must comply with all applicable product safety standards before you list them for sale on the site:
* Baby walkers
* Children's nightwear
* Children's toys
* Cigarette lighters
* Cots
* Pedal bicycles

Note: USave Money Ltd. reserves the right to add other items to these lists if in our opinion they are offensive, contrary to our terms and conditions or unsafe. This does not mean that all items sold on the site are safe – ultimatly it is the responsibility seller to make sure that the item complies with all applicable laws and for the purchaser to use the item in a safe and correct manner. We reserve the right to remove and or censor products and or descriptions which in our opinion are innapropriate.

Warning: USave Money Ltd. will cooperate with any law enforcement agency in the prosecution of anyone who uses our service to commit illegal acts.